A simple mission
Welcome to
Friendly Tech Help
We make technology feel less intimidating, more useful, and truly yours.
We understand that devices, apps, and the online world can sometimes feel like they’re moving too fast. So, we’ve built our services around four key areas which allow you to feel confident, capable, and connected to the help you need when you need it.
You can trust Friendly Tech Help
Why Friendly Tech Help?
We’re not here to make you feel left behind. We’re here to remind you that you’ve already lived through enormous changes in the world—and you’ve adapted every time. Technology is just the next chapter, and with the right guidance, it can open doors to connection, independence, and peace of mind.
At Friendly Tech Help, you’ll always find patience, respect, and clear answers.
You don’t have to figure it out alone. Our Helpers aren’t just any person we can find for the position. Each and every member of our team, including McKenzie himself, has passed an FBI background check with no criminal record at all and has dozens of references to prove their character and technology acumen.
They are committed to the five core standards.
Our Core Standards
The 5 Friendly Tech Help Pillars
At Friendly Tech Help, we don’t just solve tech problems. We build trust, dignity, and confidence for every person we serve. To make sure that happens every time, our team abides by five core standards.
Patience First
Technology can be frustrating, but our role is never to rush or dismiss. Every question is valid, and every person deserves the time it takes to feel comfortable and capable.
Plain Language, Always
We explain things in clear, simple terms; no jargon, no condescension. The goal isn’t just fixing an issue but helping our clients feel understood and respected.
Above All, Safety
From fraud prevention to scam awareness, keeping our clients safe online is central to our mission. We teach protective habits, never collect sensitive data, and always put privacy first.
Respect at Every Step
We serve older adults who’ve lived through—and adapted to—many changes in the world. We honor that life experience by treating every client with dignity, respect, and genuine care. We will NEVER exploit anyone for any reason.
Empowerment Through Teaching the Basics
Fixing a device is helpful. But, our ultimate goal is to empower seniors to stay connected, independent, and confident with technology.