Being present on Social Media increases awareness, connects you with your customers, boosts leads, and income. It can also provide customer support and help broadcast important company news and messages.
When push notifications arrive, the user's focus quickly shifts to it, immediately capturing attention. The short and straightforward messages allow users to read the messages from the corner of their eye, and click on it if interest is triggered.
Studies prove that Live chats can increase conversion rates by 40%. Users respond well to live chats; it gives them a chance of real-time interaction. It allows you to proactively engage with visitors, which is a crucial part of a positive customer support experience.
